Retention & Loyalty System Setup

Customer acquisition is expensive—retention is where real profits live. Our Retention & Loyalty System Setup helps e-commerce brands increase repeat purchases, build customer relationships, and reduce churn through automated, personalized communication.

We start by designing and implementing key email automation flows:

• Welcome sequence for new subscribers

• Abandoned cart recovery to recover lost sales

• Post-purchase thank-you & upsell flows

• Win-back campaigns for inactive customers

• Birthday or milestone rewards

Using Klaviyo or Mailchimp, we create behavior-based workflows tied to user actions, purchase history, and engagement patterns. These automations are proven to improve lifetime value (LTV) and customer satisfaction.

Beyond emails, we help you design a loyalty and referral system—whether it’s a points program, VIP tier, or incentive for social sharing. We’ll also configure GA4 cohort tracking to monitor user retention over time and reveal which campaigns are bringing people back.

Deliverables:

• Email automation flows (Klaviyo/Mailchimp)

• Abandonment recovery & upsell logic

• Loyalty program strategy

• Cohort tracking setup in GA4

• Personalized experience guidelines

This service is ideal for growing DTC brands, subscription businesses, or high-volume stores with frequent repeat potential. We not only set up your system—we show you how to make it scale.

Stop chasing cold leads. Start nurturing the ones already sold on your brand.