PROFILE

I have helped my organization Improve the following

PAST WORK

Presenting brand, services, and products to potential customers.
Turn potential customers asking for a simple question to sales leads
Engage with existing customers to reveal buying trends or the potential for new business.
Setting up appointments
Identify potential qualified leads for the telesales team to close.
Creating a more reliable leads database than buying data.
Provides customer satisfaction, addressing issues directly with potential customers.

EXPERTISE

Ticket / Helpdesk Software: Freshdesk, osTicket, ((OTRS)) Community Edition
Call Center Software: Talkdesk, Grasshopper, http://cloudtalk.io, Truly Wireless, Call Me Private, YouMail, Nectar Desk, Anello Voice
Live Chat Software: tawk.to, Intercom, Crisp, Lime Talk, Zendesk Chat, Chatwood, Smartsupp, Drift, GetSiteControl, HelpCrunch
Social Service Tools: http://desk.com/, Intercom, Front ., Zammad, InvGate Service Desk
Self Service Tools: UserVoice, UseResponse, UserReport, Zendesk, PHPBack, UserEcho, Nolt, LiveAgent, Zoho Desk, HubSpot
Satisfaction Survey Tools: SurveyMonkey, SurveyLab, Paperform, Straw Poll, Typeforms, Get Satisfaction, UserReport, Survicate
Company Communication & Project Management: Trello, Slack, Dropbox, Google hangout, Zoom, Basecamp, Asana
Inbound: Appointment Fixing, Customer Support, Call Answering, Billing & Enquiry, Ordering & Processing
Outbound: Customer Verification Services, Tele Marketing, Surveying and Analytics, Customer feedback Analysis, Lead Generation,

Multitasking: explain what your products and services are to potential customers as well as put their data and information in the system at the same time, maximizing cost efficiencies.
Problem Solving: think fast and have creative and innovative ideas to solve any complex customer issues.
Excellent Listening: never interrupt customers, instead, engage them & ensure that they understand what is needed, and ask questions if there’s anything they don’t understand to dig to the root of the customer’s desires