Customer Relations Executive

We are hiting a customer relations executive who will oversees all interactions between a company and its customers. They manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer.

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April 10, 2022

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CRE Responsibilities and Duties

Generating new business opportinities

-> Reachout to prospective clients with offer of products & services
-> Help business grow through new business acquisitions, planning, retention and management.
-> Maintain complete and accurate customer correspondence/company data in CRMs
-> Negotiate and manage agreements through business contracts.
-> Prospective client communication: Calls, voicemails, emails. SMS, etc
-> Work on sales funnel

Retaing existing clients longer

-> Ensure customer satisfaction by maintaining & nurturing relationships with existing clients.
-> Ensure products & services delivered meet or exceed the customer requirements.
-> Ensure quality and consistency of services/products delivered to customers.
-> Schedule and conduct status meetings with Project Managers, Product engineers & customers.
-> Create online videos, training guides, FAQs, for the benefit & knowledge of all customers.
-> In-depth needs assessments to better understand client’s requirements.
-> Identifying a range of offerings to meet the goals/values/needs/wants of each client.

Handle client related tasks & issues

-> Proper refund and compensation to customers on time
-> Identify and develop problem solving methodologies to resolve customer issues.
-> Customer/Client Invoices
-> Develop and update client related reports.

Get more value from existing customers/clients

-> Ensure upselling/croselling and repeat business from existing clients
-> Affiliate deals
-> Whitelabeling Opportunities
-> Reference business
-> Client/customer testimonials and review
-> Repairing disengaged or fractured relationships with old clients.

This is work from home so a quiet time/place, power backup, 4g internet, a good headset with mic and web cam is suitable for interaction with clients.

Trial Tasks

  1. Create a blueprint of a sales funnel for a web design and development company
  2. How does creating online videos, FAQs, guides benefit customer retention
  3. Outline a process for upselling/cross selling
  4. Create your voice sample by reading the job post and recording it. Upload it your google drive & paste the link in trail task document. 
  5. Complete the above for points in a word document and attach it while filling application form. 

    Full-Service Agency

    Here at PrefrCo, we’re on a mission to create opportunities for clients. We believe nothing is more important than partnerships that drive long-term business success. Our diverse team maximizes impact for our clients. We outthink the competition, not outspend them.

    It goes without saying that we’re big fans of purpose-driven design. We craft innovative digital experiences to give your customer’s the most effective interaction with your brand. We understand the time and effort it takes to build an audience in today’s digital world, which is why we value efficiency, security and custom solutions above all else.

    • Website Development 
    • Responsive Design
    • Website Accessibility
    • Search Engine Optimization
    • Hosting & Server Management
    • Email Marketing

    Looking to take control of your online social presence? Look no further. We’ll monitor your brand, industry and competitors and create relevant content that keeps your business ahead of the curve. All with the goal of gaining customer loyalty and confidence in your brand.

    • Platform & Reputation Management
    • Review Monitoring
    • Organic Posting
    • Paid Social Advertising

    Customized conversion tracking? Personalized analytics programs? Dedication to data-informed decisions? Check, check and check! Our in-house data team sifts through large data sets every day to provide our clients with valuable insights and the highest possible return on investment. In short, data drives everything we do.

    • Ad Tracking & Measurement
    • Custom Reporting & Analysis 
    • A/B Testing
    • Market & Industry Research
    • Conversion Rate Optimization
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