Grady Patel

Author jass
Published: April 6, 2020
Updated: April 8, 2025
https://prefr.co/?p=8847

PROFILE

I have helped my organization Improve the following

Customer retention rates
Customer lifetime value
Referrals and word of mouth marketing
Net Promoter Score (NPS)
Customer reviews
Upsells and renewals
Brand advocates

PAST WORK

Presenting brand, services, and products to potential customers.
Turn potential customers asking for a simple question to sales leads
Engage with existing customers to reveal buying trends or the potential for new business.
Setting up appointments
Identify potential qualified leads for the telesales team to close.
Creating a more reliable leads database than buying data.
Provides customer satisfaction, addressing issues directly with potential customers.

EXPERTISE

Ticket / Helpdesk Software: Freshdesk, osTicket, ((OTRS)) Community Edition
Call Center Software: Talkdesk, Grasshopper, http://cloudtalk.io, Truly Wireless, Call Me Private, YouMail, Nectar Desk, Anello Voice
Live Chat Software: tawk.to, Intercom, Crisp, Lime Talk, Zendesk Chat, Chatwood, Smartsupp, Drift, GetSiteControl, HelpCrunch
Social Service Tools: http://desk.com/, Intercom, Front ., Zammad, InvGate Service Desk
Self Service Tools: UserVoice, UseResponse, UserReport, Zendesk, PHPBack, UserEcho, Nolt, LiveAgent, Zoho Desk, HubSpot
Satisfaction Survey Tools: SurveyMonkey, SurveyLab, Paperform, Straw Poll, Typeforms, Get Satisfaction, UserReport, Survicate
Company Communication & Project Management: Trello, Slack, Dropbox, Google hangout, Zoom, Basecamp, Asana
Inbound: Appointment Fixing, Customer Support, Call Answering, Billing & Enquiry, Ordering & Processing
Outbound: Customer Verification Services, Tele Marketing, Surveying and Analytics, Customer feedback Analysis, Lead Generation,

SkillSet

Multitasking: explain what your products and services are to potential customers as well as put their data and information in the system at the same time, maximizing cost efficiencies.
Problem Solving: think fast and have creative and innovative ideas to solve any complex customer issues.
Excellent Listening: never interrupt customers, instead, engage them & ensure that they understand what is needed, and ask questions if there’s anything they don’t understand to dig to the root of the customer’s desires

Full-Service Agency

Here at PrefrCo, we’re on a mission to create opportunities for clients. We believe nothing is more important than partnerships that drive long-term business success. Our diverse team maximizes impact for our clients. We outthink the competition, not outspend them.

It goes without saying that we’re big fans of purpose-driven design. We craft innovative digital experiences to give your customer’s the most effective interaction with your brand. We understand the time and effort it takes to build an audience in today’s digital world, which is why we value efficiency, security and custom solutions above all else.

Website Development
Responsive Design
Website Accessibility
Search Engine Optimization
Hosting & Server Management
Email Marketing

Looking to take control of your online social presence? Look no further. We’ll monitor your brand, industry and competitors and create relevant content that keeps your business ahead of the curve. All with the goal of gaining customer loyalty and confidence in your brand.

Platform & Reputation Management
Review Monitoring
Organic Posting
Paid Social Advertising

Customized conversion tracking? Personalized analytics programs? Dedication to data-informed decisions? Check, check and check! Our in-house data team sifts through large data sets every day to provide our clients with valuable insights and the highest possible return on investment. In short, data drives everything we do.

Ad Tracking & Measurement
Custom Reporting & Analysis
A/B Testing
Market & Industry Research
Conversion Rate Optimization