PROFILE
I have helped my organization Improve the following
- Customer retention rates
- Customer lifetime value
- Referrals and word of mouth marketing
- Net Promoter Score (NPS)
- Customer reviews
- Upsells and renewals
- Brand advocates
PAST WORK
- Presenting brand, services, and products to potential customers.
- Turn potential customers asking for a simple question to sales leads
- Engage with existing customers to reveal buying trends or the potential for new business.
- Setting up appointments
- Identify potential qualified leads for the telesales team to close.
- Creating a more reliable leads database than buying data.
- Provides customer satisfaction, addressing issues directly with potential customers.
EXPERTISE
- Ticket / Helpdesk Software: Freshdesk, osTicket, ((OTRS)) Community Edition
- Call Center Software: Talkdesk, Grasshopper, http://cloudtalk.io, Truly Wireless, Call Me Private, YouMail, Nectar Desk, Anello Voice
- Live Chat Software: tawk.to, Intercom, Crisp, Lime Talk, Zendesk Chat, Chatwood, Smartsupp, Drift, GetSiteControl, HelpCrunch
- Social Service Tools: http://desk.com/, Intercom, Front ., Zammad, InvGate Service Desk
- Self Service Tools: UserVoice, UseResponse, UserReport, Zendesk, PHPBack, UserEcho, Nolt, LiveAgent, Zoho Desk, HubSpot
- Satisfaction Survey Tools: SurveyMonkey, SurveyLab, Paperform, Straw Poll, Typeforms, Get Satisfaction, UserReport, Survicate
- Company Communication & Project Management: Trello, Slack, Dropbox, Google hangout, Zoom, Basecamp, Asana
- Inbound: Appointment Fixing, Customer Support, Call Answering, Billing & Enquiry, Ordering & Processing
- Outbound: Customer Verification Services, Tele Marketing, Surveying and Analytics, Customer feedback Analysis, Lead Generation,
SkillSet
- Multitasking: explain what your products and services are to potential customers as well as put their data and information in the system at the same time, maximizing cost efficiencies.
- Problem Solving: think fast and have creative and innovative ideas to solve any complex customer issues.
- Excellent Listening: never interrupt customers, instead, engage them & ensure that they understand what is needed, and ask questions if there’s anything they don’t understand to dig to the root of the customer’s desires