Grady Patel

PROFILE

I have helped my organization Improve  the following

1. Customer retention rates
2. Customer lifetime value
3. Referrals and word of mouth marketing
4. Net Promoter Score (NPS)
5. Customer reviews
6. Upsells and renewals
7. Brand advocates

PAST  WORK

• Presenting brand, services, and products to potential customers.
• Turn potential customers asking for a simple question to sales leads
• Engage with existing customers to reveal buying trends or the potential for new business.
• Setting up appointments
• Identify potential qualified leads for the telesales team to close.
• Creating a more reliable leads database than buying data.
• Provides customer satisfaction, addressing issues directly with potential customers.

EXPERTISE

• Ticket / Helpdesk Software: Freshdesk, osTicket, ((OTRS)) Community Edition
• Call Center Software: Talkdesk, Grasshopper, http://cloudtalk.io, Truly Wireless, Call Me Private, YouMail, Nectar Desk, Anello Voice
• Live Chat Software: tawk.to, Intercom, Crisp, Lime Talk, Zendesk Chat, Chatwood, Smartsupp, Drift, GetSiteControl, HelpCrunch
• Social Service Tools: http://desk.com/, Intercom, Front ., Zammad, InvGate Service Desk
• Self Service Tools: UserVoice, UseResponse, UserReport, Zendesk, PHPBack, UserEcho, Nolt, LiveAgent, Zoho Desk, HubSpot
• Satisfaction Survey Tools: SurveyMonkey, SurveyLab, Paperform, Straw Poll, Typeforms, Get Satisfaction, UserReport, Survicate
• Company Communication & Project Management: Trello, Slack, Dropbox, Google hangout, Zoom, Basecamp, Asana
• Inbound: Appointment Fixing, Customer Support, Call Answering, Billing & Enquiry, Ordering & Processing
• Outbound: Customer Verification Services, Tele Marketing, Surveying and Analytics, Customer feedback Analysis, Lead Generation,

SkillSet

• Multitasking: explain what your products and services are to potential customers as well as put their data and information in the system at the same time, maximizing cost efficiencies.
• Problem Solving: think fast and have creative and innovative ideas to solve any complex customer issues.
• Excellent Listening: never interrupt customers, instead, engage them & ensure that they understand what is needed, and ask questions if there’s anything they don’t understand to dig to the root of the customer’s desires